Our Mission:
"We support skilled and community based care providers in the delivery of person-centered compassionate care."

 
           
      Communication:

Empathy and openness

We strive to understand and empathize with your staff. We have a deep commitment to listening intently and non-judgmentally to others.  We value other opinions and concepts; we seek to understand and clarify the will of your team. Our consultants accept and recognize them for their special characteristics and unique spirits. Our consultants act as role models for good interpersonal communication. We believe when difficulties arise, “It’s the system, not the people.” We understand the good intentions of all your staff and therefore our communication is open, honest, and free of blame and shame. We provide coaching and mentoring when assisting with implementation of new programs and when communicating findings. 

 

 

   
 

Demi Haffenreffer Teaching
On-Line Classes

 
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Click here to learn about the 20 Person-Centered Standards Click here to view schedule of On-Line Classes Click here to open postcard